Privacy Policy

Your Data, Your Rights

Last Updated: December 14, 2024

At GENOSYS Middle East FZ-LLC (hereinafter referred to as the "Company"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

1Personal Information We Collect

We collect and process the following types of personal information to provide you with our services:

Account Information: Name, email address, phone number, billing and shipping address
Authentication Data: Login credentials, password (encrypted), authentication tokens
Order Information: Purchase history, order details, payment information (processed securely through Stripe)
Profile Data: Profile picture, birthday, customer preferences
Communication Data: Contact form submissions, customer support inquiries, email correspondence
Technical Data: IP address, browser type, device information, cookies, and usage analytics

1.1. Authentication Methods

We offer three secure authentication methods:

Email/Password Authentication: Your password is encrypted and securely stored
Google OAuth 2.0: Sign in with your Google account for faster, more secure access
Sign in with Apple: Use your Apple ID for secure authentication on iOS devices

1.2. Google Authentication

When you choose to sign in with Google, we collect:

Your Google account email address
Your full name from your Google profile
Your Google profile picture (optional)

Important: We do not store your Google password. Authentication is handled securely by Google. You can review Google's Privacy Policy at https://policies.google.com/privacy

Your Google data is used solely for account authentication and profile creation. We never share your Google information with third parties. You can unlink your Google account at any time from your profile settings.

1.3. Sign in with Apple

When you use Sign in with Apple, we collect:

Your Apple ID email address (or private relay email if you choose to hide your email)
Your full name from your Apple ID (if provided)

Important: We do not store your Apple ID password. Authentication is handled securely by Apple. Apple's Sign in with Apple provides additional privacy features, including the option to hide your email address using Apple's private email relay service. You can review Apple's Privacy Policy at https://www.apple.com/legal/privacy/

Your Apple ID data is used solely for account authentication and profile creation. We never share your Apple information with third parties. You can manage your Sign in with Apple settings directly through your Apple ID account settings or unlink your Apple account from your profile settings.

2How We Use Your Information

We process your personal information for the following purposes:

Account Management: Creating and managing your customer account, authentication, and profile
Order Processing: Processing your orders, managing payments, and arranging delivery
Customer Service: Responding to your inquiries, providing support, and resolving issues
Marketing Communications: Sending promotional emails, special offers, and product updates (with your consent)
Website Improvement: Analyzing usage patterns to improve our website, products, and services
Security: Protecting against fraud, unauthorized access, and other security threats
Legal Compliance: Meeting our legal obligations and enforcing our terms of service

3Data Storage & Security

We take data security seriously and implement industry-standard security measures:

Encryption: All sensitive data is encrypted using SSL/TLS technology
Secure Storage: Your data is stored on secure servers with restricted access
Password Protection: Passwords are hashed and encrypted using bcrypt
Payment Security: All payment processing is handled by Stripe, a PCI DSS compliant payment processor
Regular Audits: We conduct regular security audits and updates

4Data Retention

We retain your personal information for the following periods:

Account Data: Retained while your account is active, plus 3 years after account deletion (for legal compliance)
Order History: Retained for 7 years (UAE commercial record-keeping requirements)
Marketing Data: Retained until you withdraw consent or opt-out
Technical Logs: Retained for 90 days for security and troubleshooting purposes

You can request the deletion of your data at any time by contacting us or deleting your account through your profile settings.

5Your Privacy Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your data for marketing purposes
Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

6Cookies & Tracking

We use cookies and similar technologies to:

Remember your login status and preferences
Analyze website traffic and user behavior
Provide personalized content and recommendations
Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7Third-Party Services

We work with trusted third-party service providers:

Stripe: Payment processing (PCI DSS compliant)
Google OAuth: Authentication services
Vercel: Website hosting and infrastructure
Email Service Providers: Transactional and marketing emails
Analytics Providers: Website analytics and performance monitoring

These providers have access to your personal information only to perform services on our behalf and are obligated to maintain confidentiality.

8Right to Refuse Consent

You have the right to refuse or withdraw consent for the collection and processing of your personal information. However, please note:

⚠️ Important Notice

If you refuse to provide necessary personal information, we may not be able to provide certain services, including account registration, order processing, and customer support. Essential data is required for basic website functionality.

9Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

GENOSYS Middle East FZ-LLC

Email:

sales@genosys.ae

Phone / WhatsApp:

+971 58 548 76 65

We aim to respond to all privacy-related inquiries within 1 business day.

This Privacy Policy is effective as of December 14, 2024