Frequently Asked Questions

GENOSYS is a professional Korean dermacosmetics brand distributed by GENOSYS Middle East FZ-LLC in the UAE. We offer premium skincare products and microneedling devices for professional use. Our products are certified by Dubai Municipality and are suitable for licensed practitioners and professional beauty clinics.

Yes, we ship to all 7 UAE emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Shipping costs vary by emirate, and orders over 1000 AED qualify for free shipping. Delivery typically takes 1-3 business days depending on your location.

GENOSYS offers both professional-grade products for licensed practitioners and homecare products for personal use. Please check product descriptions for usage guidelines. Some products are specifically designed for professional treatments and should only be used by trained practitioners.

We accept Cash on Delivery (COD) and payment via Stripe checkout online (Apple Pay/Credit and Debit cards) for all orders. The link for payment is generated by our support team once the order is placed.

Shipping times vary by emirate: Dubai, Sharjah (1-2 hours by Careem), Abu Dhabi and other emirates (48 hours via Quiqup). We process all orders on the same day. Free shipping is available for orders over 1000 AED.

We accept returns and exchanges within 7 days of delivery for unopened products in their original packaging. Please contact our support team at sales@genosys.ae or WhatsApp +971 58 548 76 65 to initiate a return or exchange.

Yes, we offer comprehensive professional skincare training for licensed practitioners, clinics and beauty salons. Our training includes microneedling techniques, product application methods, treatment protocols, on-site training, live product demonstrations, hands-on treatment sessions, and personalized team guidance.

Yes, all GENOSYS products are certified by Dubai Municipality and comply with UAE regulations. We are the official distributor of DTS MG Co., Ltd. Korea in the UAE, ensuring authentic and certified products.

Once your order is confirmed, you will receive an order confirmation email with your order number. Our support team will contact you via phone, email, or WhatsApp to confirm delivery details. You can also contact us directly with your order number for updates.

We accept returns within 7 days of delivery for unopened products. Products must be in their original packaging and unused. Refunds will be processed within 5-7 business days after we receive the returned items.

Yes, we offer discounts for bulk orders and professional accounts. Registered users may be eligible for special pricing based on their account type. Contact our sales team at sales@genosys.ae to discuss bulk order pricing.

You can register for an account on our website by clicking the "Login" button and selecting "Register". Registration is free and gives you access to product pricing, professional training materials, and exclusive member benefits.

Many GENOSYS products are formulated for sensitive skin, but we recommend consulting with a dermatologist or skincare professional before use. Product descriptions include information about skin types and target concerns. Always perform a patch test before first use.

Currently, GENOSYS Middle East FZ-LLC only ships within the United Arab Emirates. However, we have offices around the globe, and GENOSYS products are likely available in your country through our international network of distributors.

You can reach our customer support team via email at sales@genosys.ae, WhatsApp at +971 58 548 76 65, Instagram at @genosys.uae, or through our contact page. Our support team is available Monday to Friday, 9 AM to 9 PM UAE time.

GENOSYS stands out for several key reasons: Skin-friendly formulations, highly effective products, affordable pricing strategy, same-day delivery, certified and authentic products, expert support, and comprehensive product range.

Yes! Our GENOSYS Blog features expert insights on Korean skincare, professional dermacosmetics, beauty industry trends, and product information. Learn about the latest innovations, skincare tips, ingredient benefits, and treatment protocols.