Frequently Asked Questions

GENOSYS stands out for several key reasons: Skin-friendly formulations, highly effective products, affordable pricing strategy, same-day delivery, certified and authentic products, expert support, and comprehensive product range.

Yes! Our GENOSYS Blog features expert insights on Korean skincare, professional dermacosmetics, beauty industry trends, and product information. Learn about the latest innovations, skincare tips, ingredient benefits, and treatment protocols.

Yes, all GENOSYS products are certified by Dubai Municipality and comply with UAE regulations. We are the official distributor of DTS MG Co., Ltd. Korea in the UAE, ensuring authentic and certified products.

Many GENOSYS products are formulated for sensitive skin, but we recommend consulting with a dermatologist or skincare professional before use. Product descriptions include information about skin types and target concerns. Always perform a patch test before first use.

We accept returns and exchanges within 7 days of delivery for unopened products in their original packaging. Please contact our support team at sales@genosys.ae or WhatsApp +971 58 548 76 65 to initiate a return or exchange.

Once your order is confirmed, you will receive an order confirmation email with your order number. Our support team will contact you via phone, email, or WhatsApp to confirm delivery details. You can also contact us directly with your order number for updates.

We accept returns within 7 days of delivery for unopened products. Products must be in their original packaging and unused. Refunds will be processed within 5-7 business days after we receive the returned items.

Yes, we offer discounts for bulk orders and professional accounts. Registered users may be eligible for special pricing based on their account type. Contact our sales team at sales@genosys.ae to discuss bulk order pricing.

Delivery times by emirate: - Dubai: 1–2 hours (same-day express via Careem/QuipQup) - Abu Dhabi & Al Ain: 24–36 hours - Sharjah: 24–36 hours - Ajman: 24–36 hours - Ras Al Khaimah: 24–36 hours - Fujairah: 24–36 hours - Umm Al Quwain: 24–36 hours We process all orders on the same day. Free shipping is available for orders over 1,000 AED.

Currently, GENOSYS Middle East FZ-LLC only ships within the United Arab Emirates. However, we have offices around the globe, and GENOSYS products are likely available in your country through our international network of distributors.

For iPhone & iPad: Open the App Store, search for "Genosys UAE", and tap Download. Or visit this direct link.

For Android: Open the Google Play Store, search for "Genosys UAE", and tap Install. Or visit this direct link.

The app is completely free and available in English, Arabic, and Russian.

The GENOSYS app provides a premium shopping experience with:
• Full product catalog with detailed descriptions and reviews
• Secure checkout via credit/debit card, Apple Pay, or Google Pay
• Real-time order tracking from confirmation to delivery
• Push notifications for exclusive deals, new arrivals, and flash sales
• Membership & loyalty rewards — earn points on every purchase
• Personalized skincare recommendations based on your skin type
• Quick reorder of your previous purchases
• Multilingual support — English, Arabic, and Russian
• Apple Sign-In for quick, secure registration

Yes, the GENOSYS UAE app is completely free to download and use. There are no subscription fees or hidden charges. Simply download it from the App Store (iPhone/iPad) or Google Play Store (Android), create an account or sign in, and start shopping.

You can register for an account on our website by clicking the "Login" button and selecting "Register". Registration is free and gives you access to product pricing, professional training materials, and exclusive member benefits.

You can reach our customer support team via email at sales@genosys.ae, WhatsApp at +971 58 548 76 65, Instagram at @genosys.uae, or through our contact page. Our support team is available Monday to Friday, 9 AM to 9 PM UAE time.

Yes, you can delete your account at any time. Go to your Profile and select "Delete Account". Once confirmed, all your personal data — including order history, saved addresses, and preferences — will be permanently deleted. This action cannot be undone. If you need assistance, contact our support team at sales@genosys.ae or WhatsApp +971 58 548 76 65.